Frequently Asked Questions
1  How long will it take you to answer my email?
We look to respond to any emails we have been sent within 1-3 business working days. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please be rest assured that we read every single email we receive.
2  How do I know that you are a legitimate business?
Our business was established in 2003, we have formed a fantastic relationship with our customers and suppliers. We display our full address and contact details and you are welcome to email our Customer Service team with any questions you may have or alternatively you can visit our store located on our contact page
3  Why haven't I received my order confirmation/dispatch emails?
Whenever you place an order with DNA Genetics a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is on its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam and see if your confirmation emails have appeared there.
4  Why are there only 5 packs available?
We are currently restricted to 5 seeds a pack for our online E.U store. If you wish for larger packs please contact our support.
5  To which countries can cannabis seeds be sent?
DNA Genetics EU is only legally allowed to ship within the European Union. It is NOT possible to send cannabis seeds to many countries outside Europe including USA and Canada. Unfortunately, we are not able to ship to the Canary Islands, Norway, and Switzerland & United Kingdom.
Each country has its own laws which are constantly changing, so we suggest that our customers research their local laws to ensure they are not in violation of any national law.
Our cannabis seeds are sold as genetic preservation souvenirs to help protect the cannabis gene pool for future use and research. In countries where the cultivation of cannabis is currently illegal, we advise to store the seeds in a cool dark environment until such time as the laws in that region change.