Frequently Asked Questions
1  What delivery methods are available?
We currently offer standard shipping for orders to the EU only. Unfortunately, we currently do not offer any express shipping.
2  How long will it take to receive my order?
DNA Genetics fulfills and ships all orders as they come in and in a timely fashion. We pride ourselves in being able to provide our customers with the fastest and most convenient shipping. With standard shipping, the regular delivery time ranges from two to eight business days.
3  My order has not arrived, what should I do?
Please track your shipment via the link which we provided with your shipping details. If you have any further questions, regarding your shipment please contact our customer service at info@dnagenetics.eu to get more information about your shipment.
4  Can I track my package?
Our customers are able to track their shipments via the link which we provided with your shipping details. If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number. Our customer service will supply you with the tracking number.
5  How is my order packaged?
All orders made to DNA Genetics EU come with a white envelope. DNA Genetics EU does not offer "discreet" or "stealth" shipping. No reference to the website will be present on the package. For UK customers please see the information under “Brexit”
6  I think my package is lost, what can I do?
All shipments sent within the EU are sent via courier. These packages, if lost, can be claimed and we will send a replacement ASAP when our courier deems it lost- usually about 2 weeks is needed for the investigation.
If you think your package has been lost, please contact our customer service with your order number at info@dnagenetics.eu
7  Has anything changed since Brexit when shipping to the UK?
Our delivery service to the UK is temporarly shut down.
If you have any other questions, regarding this issue please contact our customer service at info@dnagenetics.eu